Terms of service

General Terms and Conditions (GTC) for purchases made on humanbeans.ch

Below we would like to present our general terms and conditions governing the processing and execution of your purchases. On the humanbeans.ch site we offer you the purchase of products from Humanbeans partners.

1. CONCLUSION OF THE CONTRACT AND DELIVERY OF THE PRODUCTS

1.1 On humanbeans.ch the contracts are concluded exclusively in English. When purchasing products from Humanbeans partners, your contractual partner is:

1.3 Where the products subject to the order are not correct or delivered in time, there is no obligation for us to deliver the ordered goods. The assumption is that we are not responsible for the unavailability of the goods and that we have informed you promptly about the situation. In any case, if the ordered products are not available we will refund any sum already paid without any delay.

1.4 We do not assume the risk of procurement in relation to the products that form the order in question. This also applies to orders relating to goods for which only the type and characteristics of the products (fungible goods) are described. We are only obliged to deliver what is available in stock and to our suppliers. We deliver worldwide. If the delivery time is expressed in working days, they are understood as all those included between Monday and Friday included, with the exclusion of any public holidays.

2. PRICES, SHIPPING COSTS AND EXPRESS DELIVERY

2.1 The prices indicated at the time the order is sent are considered valid. The prices indicated are final and include VAT (0% at the moment).

2.2 Shipping costs are charged to the customer unless specific indications.

2.3 Express delivery is only available for some products. When sending the order, you can view, if available, the option to opt for express shipping and the related additional costs.

2.4 For the sending of particularly bulky, heavy or precious products, different shipping costs may apply, which at the time of sale we indicate on the product detail page and on the order page of each individual product.

3. PAYMENT

3.1 In principle, as a payment method, we accept credit card and Paypal. We reserve the right to refuse certain payment methods and to request different payment methods. Keep in mind that any costs associated with the transaction are your responsibility.

3.2 In case of purchase made with a credit card, the charge will take place at the time the order is shipped.

4. RIGHT OF RETURN FOR HUMANBEANS PRODUCTS

For all purchases of products of Humanbeans partners made on the site humanbeans.ch, Humanbeans grants an optional return right equal to 30 days from receipt of the goods. After that you can withdraw from the contract by simply returning the goods to us no later than 30 days from the date of receipt (expiration date on the day of receipt of the goods). A timely shipment is sufficient for compliance with the deadline. The prerequisite for exercising the right of return is however that the goods have been brought only as evidence, as normally happens in a shop, and that they are returned in complete and intact status in the original packaging. The right of return does not exist in case of purchase of gift vouchers, if this is already registered in the user account, nor for contracts for the supply of items not suitable for a return because of their properties (for example cosmetic products already opened, for hygienic reasons).

Please send the goods back to:

humanbeans SNC
Boulevard Georges Favon 15, 1204 GENÈVE – CH

5. REFUNDS

For payments made through Paypal or credit card, the refund will be made to the Paypal account or credit card.

6. CUSTOMER SERVICE

For any questions contact us.

7. WARRANTY FOR DEFECTS AND DIFFERENCES AND ADDITIONAL INFORMATION

7.1 The guarantee applies for defects and discrepancies established by law. In the event that defects and discrepancies are found in the product purchased, Humanbeans expressly reserves the right to supply the purchaser with another product free of defects (except for one-off products that will be replaced with a similar product).

7.2 The present GTC can be consulted on the website humanbeans.ch and can be printed or saved using the relative command of the browser (usually, “File” -> “Save as”). You can also download and archive this document in PDF format by clicking here. To be able to open the PDF file you need to have Adobe Reader installed on your computer, which can be downloaded for free from the website www.adobe.it, or other similar software that can read the PDF format.

7.3 It is possible to store the order details and download the CGC using the relative browser command to save the order summary that appears on the last screen of the purchase procedure, or waiting to receive the automatic order confirmation message that we send via email following the completion of the order to the e-mail address you indicated. This confirmation message includes the details of the order and our CGC, and can be easily printed or saved using the functions provided by the e-mail programs.

7.4 Should the individual provisions of this contract, including these regulations, become completely or partially ineffective or if the contract should present an unforeseeable gap, the effectiveness of all the remaining provisions or parts of such provisions will remain unchanged. Instead of ineffective or missing provisions, the respective regulations provided for by law will come into force.

8. APPLICABLE LAW AND JURISDICTION

8.1 Swiss law is applicable for all legal conditions or other legal relationships with us. The international sales agreement (CISG) and any other inter-state agreements are not applicable. For contracts aimed at a purpose not attributable to a professional or entrepreneurial activity of the authorized (contract with consumers), the choice of the right can only be valid on condition that the protection granted is not withdrawn due to urgent legal provisions of the state where the consumer usually resides.

8.2 As far as consumers are concerned, the competent court in the Swiss residence of the same applies. In the context of business transactions with merchants, as a forum for all possible legal disputes in relation to these commercial conditions and for the individual contracts stipulated and valid on the basis of the same, including any complaints related to bills and checks, we agree our seat commercial. In this case we are authorized to file a complaint also at the customer’s site.